You can reach our customer service center via Email. It’s our greatest pleasure to be able to answer any questions you may have.
Weekdays 10:00 am - 19:00 pm(JST)
RETURNS & EXCHANGES POLICY
Returns or Exchanges
- We accept returns or exchanges within 8 days after delivery.
- Please confirm whether delivered product is your ordered item or not.
Conditions of Returns or Exchanges
- We accept return or exchange only faulty product and it must be unused.
- Please understand that we will not be able to accept any returns or exchanges because of the customers' personal preferences.
- Used products and one-off pieces can be repair or return.
- Please be sure to return item with the same packaging as when it was delivered.
- Please be sure to contact us by e-mail before returns or exchanges.
- In the following cases, no shipping fee will be charged for returns or exchanges.
- 1)Faulty and unused product.
- 2)In case of accidentally damaged during delivery.
- 3)If the delivered item is incorrect.
please understand that as a rule we can not returns or exchanges in cases below.
- 1)The product after 9 days from received date.
- 2)Processed items or damaged by customers.
- 3)Product used by customer even once.
Contact point for returns or exchanges
- Please be sure to contact us before returns or exchanges.
Please call or email us here.
(From Japan) 045-000-0000
(From Other countries) +81-0000-0000
Since the item ordered will be ready for delivery immediately, it can not be canceled.